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Complete Case details are given below :
Case Name : Citibank: Performance Evaluation
Authors : Robert L. Simons, Antonio Davila
Discipline : Accounting
Case Length : 09 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Citibank has introduced a new, comprehensive performance-scorecard system. A regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. This case provides a scoring sheet to be completed by the reader and an explanation of the ramifications of the decision for the business's strategy.
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