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Complete Case details are given below :
Case Name : &Samhoud Service Management
Authors : Thomas J. DeLong, Ashish Nanda, Monica Mullick
Discipline : Service Management
Case Length : 15 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
&Samhoud, a small service management consulting firm in the ×Netherlands, grapples with the dilemma of firing its largest client while introducing ×Heskett's theory of the service profit chain.
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