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Complete Case details are given below :
Case Name : We Gave Them a Tool, but Hardly Anyone's Using It! Untangling the Knowledge Management Dilemma at TPA
Authors : Alina Dulipovici, Ann-Frances Cameron
Discipline : Information Technology
Case Length : 16 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Many organizations underestimate the challenges associated with the use of a knowledge management system (KMS). To better understand the nature of these challenges, this case describes the knowledge management efforts of a state governmental agency in the United States: Technology Project Authority (TPA). The case focuses on the three main phases of the TPA's knowledge management strategy, between 2004 and 2008. Under pressure to improve its business processes to sustain its expertise in IT project management, TPA implemented two KMS during the period covered in the case. In the end, the second KMS was still not used as intended. Giving our teaching objectives, students are asked to determine the characteristics of an organizational environment conducive to knowledge management activities, to evaluate the strategic alignment of the KMS, and to suggest a tailored method of analysis and reengineering for an integrated system such as the KMS needed at TPA.
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