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Complete Case details are given below :
Case Name : OTISLINE (B)
Authors : Nancy S. Balaguer
Discipline : Information Technology
Case Length : 02 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Provides a brief update about the OTISLINE application and service center concept. Includes discussions of the chairman's perception of the impact of OTISLINE on customer service and the field organization's response to the OTISLINE service. Includes a description of a 1989 pilot program for the introduction of radio frequency-based, hand-held terminals to field mechanics. Finally, the chairman of Otis offers what he believes will be the next OTISLINE success story at Otis Elevator Co.
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