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Complete Case details are given below :
Case Name : Northwest Airlines Confronts Change
Authors : Todd D. Jick, Susan Rosegrant
Discipline : Organizational Behavior
Case Length : 17 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Describes the leadership role of Northwest Airlines' chairman and his key organizational development "lieutenant" during five years of major change and pressure--1985-89. During this time the airline was confronted with major customer service problems, the merger with Republic, and the crash of one of its planes. Highlights the roles, responsibilities, and tactics of Steve Rothmeier and Ken Myers during this turbulent period. Can be used to evaluate leadership in times of difficult pressures, the different styles of change that each embodies and advocates, and the results of their actions.
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